Policies

Payment Policy

A 50% deposit and a valid credit card is required to confirm an order. Any remaining balance is due in full on the date of installation or pick up.

Cancellation Policy

Any deposit will be refunded, less a $50.00 administration fee, provided we have received cancellation notice in writing at least 45 days prior to the installation or pickup date. Deposits are non-refundable within 45 days of the installation or pickup date.

Security Deposit

A security deposit is required on all orders. This can be made either in the form of a credit card (Visa, MasterCard or American Express) imprint or a cash deposit (based on value of order).

Damage Waiver

We offer an optional damage protection coverage on every order. The damage waiver is 10% of the entire order and covers the first $100.00 of accidental breakage and 50% thereafter. The damage waiver does not apply to lost items or damages due to negligence. Please contact us for full terms and conditions.

Permits

The customer is responsible for obtaining any required permits and/or licenses. Please check with your local municipality for more information. 

 

Alberta 1st Call

Customer is responsible to call Alberta One-Call for buried utility locations: 1-800-242-3447 or visit albertaonecall.com

 

Pick Up and Delivery Policy

Deliveries are available to ground-floor venues only. Additional charges will be levied if articles are to be carried up or down stairs, on elevators or more than minimal distances. This policy applies to all rental equipment, including tents. Deliveries and pick up required on the same day, will be subject to additional costs. Out of town deliveries are subject to mileage charges, and additional expenses where overnight stay is required.  

After Hours Delivery/ Pick Up

Additional charges may apply when delivery or pick up is required outside of normal business hours.     

  • Asphalt charges do not include plugging of holes. If you require holes to be plugged, this can be done at a charge of $3.50 per hole.
  • The customer is responsible for any required permits.  
  • Tent prices are in effect from April 1 - October 31. An additional charge of 50% of the posted rental rates will apply to winter tent rentals. (certain conditions apply)

 

Seating Allowances

Theater Style Chairs in rows 6 sq. ft per person
Classroom Seating Tables and chairs in rows 8 sq. ft per person
Banquet Seating Rectangular tables 10 sq. ft per person
  Round tables 12 sq. ft per person
Cocktail Parties & Receptions All standing 6 sq. ft per person
  Some seated 8 sq. ft per person

 

Additional Allowances

Dance Area 2 - 4 sq. ft per person
Bar Area 100 sq. ft
Buffet Area 100 sq. ft per table


Allowances are approximate. Please contact us to determine actual specifications and requirements for your event.

Testimonials

“It's refreshing to work with a group of people that provide "over and above" service. I am very impressed with the efficient, accommodating, and friendly staff that I dealt with over the weeks leading up to our biggest event of the yea”

- University of Alberta

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